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Returns & Shipping

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Returns & Shipping

Please make sure to inspect your items as AGS has a strict policy on return/refunds. Customers may return merchandise within 14 days of date on sales receipt with the following conditions:

  • Items being returned must be in their original condition with the tags attached
  • Items must not have been washed or worn
  • Receipt must be present at time of return/exchange

Please note: Items that have been washed or worn will NOT be accepted for return or exchange.

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Online Return Policy

We know that items online don’t always fit as expected so we allow customers 14 days to return items. Customers are responsible for all return shipping charges and original shipping charges are non-refundable. Online returns are subject to the following conditions:

  • Items being returned must be in their original condition with the tags attached
  • Items must not have been washed or worn
  • Receipt must be sent along with the item

Follow these three simple steps for online returns:

  1. Fill out the return copy found in your packing slip and circle the items that you wish to return.
  2. Include the return copy in your package so we can easily process the return for you.
  3. Mail Returns to:
    Advanced Government Services, Inc.
    8644 Pacific Avenue
    Tacoma, WA 98444
  4. If you have any questions, contact us at sales@advancedgovernmentservices.com

**We suggest shipping the package with a carrier that can provide tracking and insurance, as Advanced Government Services is unable to provide credit for packages lost during shipment if proof of delivery is unavailable**

Items purchased online may be returned in store within the same 14-day exchange policy as described above. Simply bring your items and sales receipt into our store and our customer service team will help you make the return.